Zipwhip for Auto

Improve work efficiency using your
existing department numbers.

Seattle Mini

Selling a MINI is the easy part. For service advisor Shelly Watts, providing top-notch customer service and ongoing customer dialogue is where things get tough. “I often place calls to customers that go unanswered.” For service advisors like Shelly, it's especially frustrating and inefficient not being able to reach customers because often a simple response is needed to move forward. Over 30 percent of voice messages linger unheard for more than 3 days. In comparison, the average response time to a text message is 90 seconds.

Benefits for Auto

Customer Convenience

81% of consumers are frustrated with voice and online only customer service.

Preferred Channel

Morpace Inc. reports half of car buying customers prefer dealership follow-up via text.

Time Management

Seattle Mini saves 2 hours a day per service advisor after integrating Zipwhip.

Immediate Responses

Most texts are responded to in 90 secs. 30% of voicemails aren't touched for 3 days.

Saved Conversations

All departments can view centralized customer information in our cloud-based web app.

Increase CSI Scores

A follow-up text shows above and beyond customer care and in turn increases CSI.

Since I started using Zipwhip to communicate with customers, I’m saving up to 2 hours per day because I'm not forced to play phone tag.

Shelly Watts Service Advisor, Seattle Mini

We had no idea how many customer messages had unknowingly disappeared into a black hole until Zipwhip gave us a way to reach them.

Steve Zubieta Owner and Managing Partner, Mercedes

Texting has helped Burlington VW go from one of the worst performing among district stores to top 3 in Customer Service Index ratings.

Brandy Menth Service Consultant, Burlington Volkswagon

Texting makes things easier because we now get customer responses quicker compared to calling, no answer, and having to wait.

Niecey Leisner-Seda Service & Parts Director, Atlantic Auto Group
  • Mini
  • Mercedes-Benz
  • Burlington VW
  • Atlantic Auto Group