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Bowie Salon and Spa
Outbound calls made by staff to remind clients of appointments are often ineffective because most people simply don’t answer phone calls. And in the multi-tasking world of the front desk salon employee, making calls to confirm reservations is a time strain. If a client forgets his or her appointment, the salon takes a financial loss. But would communicating with clients via text message be an affordable solution? Scott McHugh, owner of Bowie Salon and Spa, thought it might. A few months after using Zipwhip, Bowie experienced an 80% decrease in appointment no-shows and last minute cancellations.
Benefits for Salons
Clientele can book appointments by texting your existing front desk number.
97% of young adults text. Zipwhip allows them to reach you the way they want to chat.
Texting with a real person using your business number builds customer trust & loyalty.
Sending texts to remind customers of appointments is proven to reduce no-shows.
Texting’s immediacy can fill sudden cancellations while saving valuable staff time.
Promoting a new product? Texting is the easiest way for clients to find out more.