Reduce churn and drive more revenue with customer service texting.
Deliver personalized and streamlined support
Our platform was designed to improve consumer-to-business conversations leveraging the simplicity of texting. Our web application provides a real-time snapshot across all departments in a unified interface. Our multi-user offering allows enterprise customers to efficiently manage high volume customer service text support. Zipwhip gives your business access to the SMS medium and the software to streamline texting into your business flow within minutes.
Cloud Contact Management
Our carrier-grade cloud web app is engineered to handle high volume traffic phone numbers. Our platform allows enterprise-grade companies to centrally access all customer conversations from any Internet connected device.
Administrators can add multiple users to help manage incoming messages on a single phone number. Every outbound text is tagged with the operator’s name to ensure employee and department accountability.
Multi-user accounts come with permission controls to designate admins from operators. Admins are authorized to manage core features like keywords and auto reply, while operators are authorized to only handle inbound texts.