Toll Free

“Call or Text” on your existing Toll Free number.

What's in it for you?

Texting on toll free enables you to connect with your customers in the way they prefer. You will provide better customer support, reduce operational costs, and generate more inbound leads.

Here are the facts

81%

Consumers are frustrated being tied to a phone call or computer for customer service.

customer service

64%

Consumers would prefer to use texting over voice as a customer service channel.

customer preference

77%

Young consumers are likely to have a positive perception of a company that offers texting.

consumers text

Deliver personalized and streamlined support

Our platform was designed to improve consumer-to-business conversations leveraging the simplicity of texting. Our applications provide a real-time snapshot across departments in a unified interface. Our multi-user offering allows enterprise customers to efficiently manage high volume customer service text support. Your customers want to text you. Let them.

laptop web app

Transform customer service by putting convenience first

Our focus is to provide an easy-to-use turnkey solution to help your business engage new customers and build stronger relationships with existing clients one text at a time. Keeping it simple with the right tools is the first step.

Auto Reply

You can set automated responses to incoming texts when you can’t be there to reply. It’s like texting’s version of voicemail.

Keywords

Customers can text a unique word to your toll free number and receive a corresponding message that you’ve composed for that specific word.

Custom Signature

A custom message is attached to every outbound text message you send to provide additional contact information beyond just your business number.

More features

Keywords

The first picture messaging service for toll free numbers

Zipwhip Picture Messaging (MMS) allows toll free numbers to send and receive images with mobile wireless subscribers. As part of the business package, there are no additional charges for inbound or outbound MMS and all images are securely stored in our cloud-based web app.

toll free picture text

The missing part of your current customer service

Cloud Contact Management

Zipwhip’s web app allows businesses to import and access all their contacts and conversation histories from any Internet connected device.

Multi-User

Business customers can add multiple users to help manage incoming conversations on a single phone number. Every outbound message is tagged with the employee’s name to ensure accountability.

Administrative Controls

Multi-user accounts come with permission controls to designate admins from operators. Admins are empowered to manage features like keywords and auto reply, while operators are limited to message send and reply.

multi-user

Separate business from personal texting

Stop texting customers from your personal mobile number. We provide apps for the times you can’t be in the office but need to access your toll free texts.

Smartphone

When you’re away from your work computer, landline texting is still within your fingertips thanks to our Android and iPhone apps. Messages are synced and stored within the app allowing you to separate business and personal texts.

Tablet

Your tablet is capable of more than just reading sports news and playing games. Our iPad and Android apps allow users to check their business communications whenever and wherever.

View apps

mobile toll free

How Toll Free texting works

800 sms

A mobile user sends a text to your toll free number.

Sending a text to a toll free number is the same as sending one to a friend’s mobile phone.

cloud sync

It appears on your computer or device.


The text arrives on your computer without any new equipment installation on your phone system.

You reply to your customer from that device.

When you answer, the message arrives to the customer’s phone like a normal text.