“Call or Text” on your existing Toll Free number.
Here are the facts
Consumers are frustrated being tied to a phone call or computer for customer service.
Consumers would prefer to use texting over voice as a customer service channel.
Young consumers are likely to have a positive perception of a company that offers texting.
Deliver personalized and streamlined support
Our platform was designed to improve consumer-to-business conversations leveraging the simplicity of texting. Our applications provide a real-time snapshot across departments in a unified interface. Our multi-user offering allows enterprise customers to efficiently manage high volume customer service text support. Your customers want to text you. Let them.
Transform customer service by putting convenience first
Our focus is to provide an easy-to-use turnkey solution to help your business engage new customers and build stronger relationships with existing clients one text at a time. Keeping it simple with the right tools is the first step.
You can set automated responses to incoming texts when you can’t be there to reply. It’s like texting’s version of voicemail.
Customers can text a unique word to your toll free number and receive a corresponding message that you’ve composed for that specific word.
A custom message is attached to every outbound text message you send to provide additional contact information beyond just your business number.
The first picture messaging service for toll free numbers
Zipwhip Picture Messaging (MMS) allows toll free numbers to send and receive images with mobile wireless subscribers. As part of the business package, there are no additional charges for inbound or outbound MMS and all images are securely stored in our cloud-based web app.
The missing part of your current customer service
Cloud Contact Management
Zipwhip’s web app allows businesses to import and access all their contacts and conversation histories from any Internet connected device.
Business customers can add multiple users to help manage incoming conversations on a single phone number. Every outbound message is tagged with the employee’s name to ensure accountability.
Multi-user accounts come with permission controls to designate admins from operators. Admins are empowered to manage features like keywords and auto reply, while operators are limited to message send and reply.